I received the reminder the day before of the time. The team of Jason and Jayden showed up on time even in the midst of a snow storm. The team kept everything clean while working with the dirty vents. Jason and Jayden answered all of my questions throughout the process. I did not feel like it was a business coming in to hide processes and the work was very thorough. The whole process was efficient and even with the cold, snowy weather, the house dropped only 2 degrees and was left cleaner then when they arrived. Great Overall Job!