Eric P. is excellent! If you have a pet – ask for him. Was a few minutes early which is a BIG PLUS in my book. Eric was kind and “let me get in the way” with all sorts of questions. Oh my gosh the dryer vent was SO CLOGGED – so glad I added that on. The before and after pictures were amazing. I used Safety King 20 years ago and again now – I highly recommend this company.