Eric was courteous and professional. He layed down protective cloths to protect our floors and even to protect the walls the giant vacuum hose might contact. The whole process took 2 hours for our 1400 sq. ft. home. Photos before and after. And not some stock photo, I saw him take the pics and show me right away. The ducts look great and he even found a Blues Clues toy that was dropped down by one of the previous owners. Very happy.