While following up on Joan’s appointment, Joan wanted to tell the office and owner that Brian was the “best” technician she has had in all her 66 years. She stated that he was patient with her and explained everything in great detail which she appreciated. She stated he went above and beyond the call of duty and did an excellent job. She stated she can’t say enough about him or our company. She has recommended us to others and sent a referral to Angie’s List. Outstanding and superb job, Brian!