My scheduled time was between noon and 2pm. Marcus showed up at 12.07, was very pleasant and answered any questions I had. I was shown the before and after pics and received them via email with my completed work order. I had had a kitchen remodel about 5 yrs ago and had a different company out a few months later (after the dust had a chance to settle) Obviously they didn’t get everything because I had dusty furniture only a day after I would dust and they showed me no pics. I can see in Marcus’ pics the dust is gone out of the ducts. I will use them again (I have an Australian Shepherd, long haired) when the time comes.