Ronald D. – Exova Defiance, Westland MI
The people at the company I work at were complaining about poor air quality, so I decided to give Safety King a call. They set the gold standard for a customer service company.
Chris came out to do a evaluation of our system and gave us an assessment for the services. He was very knowledgeable and offered several solutions for our particular needs and concerns. He suggested a deodorizer to combat the fumes from a nearby business. Chris also helped with scheduling an appointment for the duct cleaning that worked around my company’s office hours. The company also emailed pictures of the technicians that would be servicing the buildings systems.
The duct cleaning technicians Jason and Tony arrived on time, were professionally dressed in clean uniforms, and presented their photo ID badges. After completing a walk-though of the building they got right to work. They made sure to take special care to cover all the desks and work stations with plastic covers to prevent any possible dust from landing on them. Both Jason and Tony encouraged questions and comments and were completely happy to answer my questions during the cleaning process. After the technicians finished cleaning the duct work they packed all their equipment away and cleaned up every location they visited in the building. Jason showed me before and after pictures of all the work he and his partner did while working and let me know that these pictures would be emailed to me in three to five days.
Everyone in the office has noticed the improved air quality from the duct cleaning. The deodorizer treatment Safety King used has eliminated the unpleasant odors we were experiencing. I will be calling Safety King to clean my home, and would highly recommend this company for anyone that wants to breath better at home or work. Thank you again Chris, Jason, and Tony.