We have wanted to have our furnace ducts cleaned, but we were hesitant because of fear of a ripoff and a poor job. Why did I wait so long? Kory and Chad explained the process, and then proceeded to perform the cleaning in a professional and proficient manner. I am confident in the process and the result. This company and this team, Kory T, Chad, and Calin, have gone a long way in restoring my faith that good customer service is still alive.