Customer Service Representative
I like to spend time on the lake. I am an outdoor person. I like working in the garden. In the winter I do different crafts.
Roles & Responsibilities:
- Administer customer email inquiries
- Assist in office administration
- Assist in bid development
This is the real deal. I had a complete, thorough duct cleaning for our house, and was completely satisfied. The technicians who performed the work, Anthony F. and Josh B., did an outstanding job, were friendly, helpful, and informative. Whenever I had a question or wanted to see the process they were happy to show me so I could understand and see for myself. They updated me a couple times so I could track their progress. Even when they had to get into my crawl space through a small opening, they acted like it was no problem. I also had them apply Envirocon throughout the system because I liked its anti-microbial and freshening properties, which seemed to complete the service. After seeing the pictures of my dryer vent, I was very glad I had them clean that too. No question, it was a fire hazard. They walked around the house before starting and after finishing the job, to make sure I was satisfied. In the end, they left everything clean and tidy. Katherine S. was also helpful with the initial pricing and scheduling over the phone. This is exactly the kind of professional service everyone wants. Well done. I would highly recommend Safety King!
We moved into our home about 23 years ago and have remodeled multiple times. There was a lot of construction dust in our ducts as well as other debris and pollutants. On top of that all, we just had a new furnace installed last month and did not want too much dust and debris affecting our new system. Chris S from Safety King came out and was very professional, courteous, and respectful. He completed the job in the allotted time and did a fantastic job. We noticed the difference right away and have clean, quality air flowing through our ducts again. I would recommend this company to anybody!
Marcus was very professional and thorough. It was very chaotic in the house with multiple projects going on at the same time. Marcus had no problem integrating into the activities. He pointed out a couple of areas of concern that were out of his scope but I needed to know. He did an excellent job on the up sale at the end. I would not hesitate to call upon him or Safety King in the future.
I was very satisfied with the two service Safety King technicians. They were very knowledgeable and courteous. They answered my questions and I felt very confident they knew what they were doing and did a commendable job.They were thorough and competent and willing to take the time to explain the process and the results of their service. I would recommend Safety King to my neighbors, associates and friends.
I had Ryan C and Anthony P come out to clean my duct work and dryer vent. They arrived right on time and first came in and introduced themselves. Both very polite and friendly. They explained what they were going to do and went to work. They did a great job. They are great representation for Safety King. Your employees are trained very well in explaining all the services they are preforming as well as other services you offer. The etiquette that they have you just do not see any more with service people. Your company was recommended to me. After the service and meeting part of your team I myself would recommend Safety King to anyone in need of your services. I can’t forget Kathrine who helped me when I called twice. She was very through in explaining also. I was very comfortable after speaking with her. I hope when we have to repeat the dryer vent cleaning that Ryan and Anthony will be able to come back. Great Guys!
Our son had allergies to the pets we used to own, even after getting rid of the pets though he still had allergies. We called Safety King and Billy & Patrick came out to clean our air ducts. They also treated the ducts and his allergies has drastically reduced since getting them done!
I had a friend use Safety King years ago and after being disappointed by other companies in the past I researched until I found Safety King’s contact information and I knew that was who I wanted to complete the job. I am so happy that I did! Marcus was very professional and on time and completed the job as promised. I had them clean my ducts, furnace, and dryer vent. The vacuum was so powerful that he found a toy tonka truck in the duct work that was left behind by the previous owners. I would definitely recommend them and use them again.
Tony and Jason were excellent. They explained every step and were careful about not leaving any mess. I would highly recommend them to friends and relatives. Katherine S. was a pleasure to talk to on the phone.
Katherine, was very helpful in setting up our appointment and helping us realize there was a problem with the tax assessment’s square footage of our home. Our home is 1649 sq. ft. and they listed we had 2400 square feet with a full finished basement. VBT came over and confirmed our living space was the smaller amount. She also sent us an e-mail with pictures of the service people to expect. Thank you Katherine. Jason and Vernon arrived on time and showed us their credentials and inspected the house and explained what they would be doing. They were very nice and helpful the whole time and encouraged us to ask questions and not to worry about interrupting them. Vernon explained how our cat might react and how to help calm him. We decided to place him in his carrier and set him by us. Vernon placed film over all our ducts while Jason cut holes to setup the machine they would be using. The holes were sealed over when they left. We had been under the impression they would film the inside of the ducts as they cleaned and we’d get a copy. They took still pictures instead of the before and after and showed them to us and then they were e-mailed to us. They do film in certain cases. During the preparation Jason discovered one of the main ducts to our furnace had a large cut out hole and a bracket from what was believed to be a humidifier. that had not been sealed over when we had our new furnace and humidifier put in fall of 2016. Jason said a lot of heat loss was probably coming from it. He repaired it at no charge. They were very through and the job wasn’t any mess or dust as we expected. They did a through cleanup – except for leaving their hat behind. We’ve noticed we aren’t sneezing as much and no longer have a bad draft in our bathroom (it is probably from the hole being sealed directly under it). They are a bit pricier then other places we called, but our they also didn’t quote one price and then come in and add 50-75% to it as our friend had happen to her. All and all we were pleased with the service received and hope to see a lot less dust.
Early appointment which usually doesn’t happen for us so that was a good start. Very professional team went right to work. Explained every detail that was to be done. The care they took to protect the house was exceptional. I highly recommend this company. Thanks guys great job.