Customer Service Representative
My name is Delora Bashi. My hobbies are volunteering at my kingdom hall, swimming, being with my friends and family.
Roles & Responsibilities:
- Administer customer email inquiries
- Assist in office administration
- Assist in bid development
Safety King was extraordinarily professional from the beginning all the way through to the end. First, they called the day before to remind me of my appointment, and told me the technician would be coming to my house between noon and 2 pm. Then, when I asked her if there was any way he could come a little earlier, she said, “I can’t guarantee anything, but I’ll certainly ask him.” The next day, around 10:30 am, the same woman called me and said, “OK, the technician could be at your house within a half hour. Do you still want him to come earlier?” Sure enough, Eric was at my house by 11 am. He only needed me for about 5 minutes to walk him through the house and show him where the vents were and where the furnace was. From there on, he pretty much did everything by himself within about 3 hours, including cleaning the air ducts AND our horribly disgusting dryer vent (filled with about the equivalent of a tall kitchen garbage bag full of lint!!!). At the end, he cleaned up any mess left behind, including the lint that got onto our driveway from the dryer vent. He showed me photos of the ducts and dryer vent duct before and after, and I was astonished at how much stuff he cleaned out…especially from the dryer vent. He then showed me a menu of additional services offered by Safety King in case I was interested in any extras, but he said he didn’t really think my house needed them. An honest technician? Remarkable. This company clearly knows what they’re doing, both technically and with respect to customer service. They even reduced my cost by about $60 when he realized that my dryer vent came out on the ground floor (even though the dryer is on the second floor). They charge more if they need a ladder to reach the dryer vent, but when he saw he didn’t need the ladder, he reduced the bill. If he had left the charge the same, I probably would not have figured it out, and I think Eric knew that. But he’s obviously an honest guy and did the right thing by subtracting the $60. I would use them again in a heartbeat. High quality, honest, expedient service. You definitely get what you pay for!!
Scheduling was easy, whole process explained. Got an email the night before with techs pictures & names and got a reminder phone call day before. Techs showed up in the window offered, they were polite, courteous, and friendly…explained everything again very thoroughly. They were careful about my floors, walls, etc and did a very thorough job. Showed me before and after pictures, played with my dog, warned my kids that it might be loud…overall a 1st class operation. We are very pleased and will absolutely be using Safety King in the future.
Marcus did a fantastic job cleaning our ductwork. He worked diligently until the job was complete. He kept his work zone clean, protected our floors from his equipment, and was professional. We will definitely recommend Safety King to our friends and family members!
My scheduled time was between noon and 2pm. Marcus showed up at 12.07, was very pleasant and answered any questions I had. I was shown the before and after pics and received them via email with my completed work order. I had had a kitchen remodel about 5 yrs ago and had a different company out a few months later (after the dust had a chance to settle) Obviously they didn’t get everything because I had dusty furniture only a day after I would dust and they showed me no pics. I can see in Marcus’ pics the dust is gone out of the ducts. I will use them again (I have an Australian Shepherd, long haired) when the time comes.
Vern and Brandon did an excellent job of cleaning our air ductwork. They were prompt, efficient, answered all my questions and showed me pictures of before and after. This was a condo unit that is 16 years old and from the pictures, it was obvious that they had never been cleaned before. I have severe asthma issues and I felt so much better knowing that the ducts were clean and sanitized. Great job!
Delora called the day before the appointment to let me know when they would show up and also explained everything they would do. Ryan showed up on time and was extremely nice. We have not had air duct cleaning before and he took the time to explain everything beforehand. We also let him know about some heating/cooling issues we had been experiencing and he showed us a problem that could be contributing to the issue which was very helpful. Ryan did a thorough job and at the end he cleaned up nicely and walked through all the pictures he had taken. I would highly recommend Safety King and Ryan!
I had a great experience with Safety King Air Duct Cleaning. The came out to my house very punctual, explained me all the steps and completed all the job in the estimated time. At the end they showed me the pictures before and after, so I really appreciated their help because the difference was incredible. I would highly recommend this team to anyone.
It was awesome. They called me and asked me if they could come early. Hooray! I hate waiting and I didn’t have to wait at all The men were competent, courteous and did a great job. Very respectful of my home and took great care of my very old cat. I will definitely use them again.
Tony and Brendan were super dooper!!! They showed up on time and did a quality job! Id trust these boys with anything! I don’t know what they’re getting paid but they definitely deserve a raise! Thanks again Safety King Air Duct Cleaning. I breath a lot easier now knowing that the poisons in my house are gone!!!
Eric and Chad did a great job! They were very professional, knowledgeable, and friendly. They answered all our questions about the process and showed us the before and after photos of our ductwork – the difference was amazing. Thank you for a great job! We highly recommend your services!