Customer Service Representative
My name is Delora Bashi. My hobbies are volunteering at my kingdom hall, swimming, being with my friends and family.
Roles & Responsibilities:
- Administer customer email inquiries
- Assist in office administration
- Assist in bid development
Eric and Safety King did a great air duct cleaning for us this past week. Not only was Eric fast and efficient, but he was also extra careful making sure my pets felt safe and were out of the way. In the end, he showed us before / after photos – which really proves that they do a great job! Would recommend them to anyone looking for this service.
Marcus did an excellent job. He explained everything very well, was courteous and very professional. Even took his shoes off in our home! Would highly recommend Safety King and Marcus to do the ductwork cleaning at your home.
I had an excellent experience with Safety King. Very professional and thorough. (Side note) along with the technician was a representative from an east coast duct cleaning company who they flew out for week to observe their process. I think that’s a ringing endorsement.
Purchased a new home that had been empty for quite some time and decided it would be a good idea to have the air ducts cleaned. Delora and Anthony at safety King were very professional. They were very informative on the procedures that they would do and took before and after pictures as well. I would highly recommend them and will use them again in the future.
Absolutely fantastic service from the time I called to the time they completed the work. Ryan was professional, knowledgeable and treated our home respectfully. The service is worth every penny and I would strongly recommend it to anyone who needs it.
Chris & Bill arrived exactly on time, were very friendly, professional, & efficient. They offered extra services but did not pressure us & even advised us that dryer duct cleaning was not needed. We highly recommend them.
Outstanding customer service. From my first call to schedule to the follow up the day after my service- outstanding. Bill and Tony / my technicians were very professional and friendly. They suggested a few additional services, but in no way made me feel obligated to take them. I did take their professional advice and had my dryer ducts cleaned and was so glad I did . Since my furnace duct cleaning I notice my airflow from my vents is much stronger. Without Bill and Tony I would have not know I had an issue with my humidifier filter on my furnace. Thanks guys
Safety King was extraordinarily professional from the beginning all the way through to the end. First, they called the day before to remind me of my appointment, and told me the technician would be coming to my house between noon and 2 pm. Then, when I asked her if there was any way he could come a little earlier, she said, “I can’t guarantee anything, but I’ll certainly ask him.” The next day, around 10:30 am, the same woman called me and said, “OK, the technician could be at your house within a half hour. Do you still want him to come earlier?” Sure enough, Eric was at my house by 11 am. He only needed me for about 5 minutes to walk him through the house and show him where the vents were and where the furnace was. From there on, he pretty much did everything by himself within about 3 hours, including cleaning the air ducts AND our horribly disgusting dryer vent (filled with about the equivalent of a tall kitchen garbage bag full of lint!!!). At the end, he cleaned up any mess left behind, including the lint that got onto our driveway from the dryer vent. He showed me photos of the ducts and dryer vent duct before and after, and I was astonished at how much stuff he cleaned out…especially from the dryer vent. He then showed me a menu of additional services offered by Safety King in case I was interested in any extras, but he said he didn’t really think my house needed them. An honest technician? Remarkable. This company clearly knows what they’re doing, both technically and with respect to customer service. They even reduced my cost by about $60 when he realized that my dryer vent came out on the ground floor (even though the dryer is on the second floor). They charge more if they need a ladder to reach the dryer vent, but when he saw he didn’t need the ladder, he reduced the bill. If he had left the charge the same, I probably would not have figured it out, and I think Eric knew that. But he’s obviously an honest guy and did the right thing by subtracting the $60. I would use them again in a heartbeat. High quality, honest, expedient service. You definitely get what you pay for!!
Scheduling was easy, whole process explained. Got an email the night before with techs pictures & names and got a reminder phone call day before. Techs showed up in the window offered, they were polite, courteous, and friendly…explained everything again very thoroughly. They were careful about my floors, walls, etc and did a very thorough job. Showed me before and after pictures, played with my dog, warned my kids that it might be loud…overall a 1st class operation. We are very pleased and will absolutely be using Safety King in the future.
Marcus did a fantastic job cleaning our ductwork. He worked diligently until the job was complete. He kept his work zone clean, protected our floors from his equipment, and was professional. We will definitely recommend Safety King to our friends and family members!